Very quick with response and arranging ingredients of collection.

We were very satisfied by the refund actioned by Abby Hardman and the explanation about the phone call. Janet and Peter Groves

Chatted with customer service, Paige Monks regarding a missing item, very helpful and sorted the problem out straight away.

I needed to speak to someone to add some additional products to my previous order. As I suffer from dyslexia I needed someone to discuss, place and check my order. I requested for a call back using the Victorian Plumbing (VP) chat site and immediately I received a call from Sy Naqvi, VP Customer Service Adviser. Sy was the most helpful, polite, knowledgable and patient adviser I could ask for, Brillance in my eyes !!! He took his time with me adding the essential items required to my previous bathroom order. Once we were both happy an invoice was sent to me to pay and to place my order. In my personal opinion Sy made my life very easy and comfortable to communicate with. Please pass on my sincere Thanks to Sy and the Chat BOT Team.

Speedy delivery. Great toilet seat. Does exactly what it says it will - closes softly!

Good, easy to navigate website.

Jake Hall keep at it until my problem was solved. 10 out of 10 for customer service

Ordering was very quick and easy.

Paige monks dealt with my faulty unit quickly and efficiently and organised a replacement for next day. Can not complain and massively happy with the outcome

I needed a elegant looking mirror for one of our bathrooms so I checked out the Victorian Plumbing web site and found a wide variety of mirrors on there, I wanted a plain mirror but an elegant looking mirror with with a bevelled edge and I got exactly what I was looking for , Very happy with my purchase