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Victoria Plum Customer?

Victoria Plum Customer?

Placed an order with Victoria Plum?

On 1 November 2024, the Victoria Plum business ceased to trade and stopped accepting new orders.

If you would like to place a new order, please shop with Victorian Plumbing to receive an exceptional level of product availability and service.

If you have placed, but not yet received, an order from Victoria Plum, rest assured it will be dispatched as normal, and you'll receive your items safely. We'll email you once your order is dispatched with the usual tracking information.

Looking for Victoria Plum order support?

If you have ordered with Victoria Plum since 29 September 2023 and require support with your order, we're here to help. We have a dedicated support line to help with damaged items, faults and general enquiries.

To speak to a member of the Support Team about your Victoria Plum order, please use the contact details below.

What does this mean for me?

If you have ordered from Victorian Plumbing, this change does not impact you in any way.

If you are a Victoria Plum customer, any outstanding order will be dispatched as normal and you'll receive your items safely. We'll email you once your order is dispatched with the usual tracking information.

Victoria Plum customers can contact our dedicated Support Team using the details below if they have any questions.

If you are a trade customer, we're helping to migrate your account over to Victorian Plumbing and you should receive some communication from us soon. We're offering incentives and special offers for continuing your partnership with us, and we look forward to hearing from you soon.

Need to speak to us about trade accounts with Victoria Plum or Victorian Plumbing? Use our trade-only phone line on: 01695 664 200.

What's the difference between Victorian Plumbing and Victoria Plum?

Victorian Plumbing and Victoria Plum operated as two separate businesses for over 20 years until, in May 2024, Victorian Plumbing purchased Victoria Plum, bringing the two brands together within the same group.

The decision was made to close Victoria Plum in October 2024, and the Victoria Plum website stopped accepting new orders after 1 November 2024.

Unsure who you ordered from? Victorian Plumbing order numbers begin with the letters ORD, followed by a sequence of numbers, such as ‘ORD-1234567891011’. Victoria Plum order numbers are eight alpha and numeric digits, such as ‘FE3U39VS’.

Contact the Victoria Plum Support Team

To contact the Victoria Plum Support Team, please use the dedicated email address info@victoriaplum.com and we will endeavour to respond to you within 24 hours, although please allow up to three working days during busy periods.

Please note that, whilst within the same group, Victorian Plumbing and Victoria Plum have remained separate companies and so the Victorian Plumbing team is unable to support on Victoria Plum orders, including via our live chat solution.

Date Of Notice: 1st November 2024

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